Thanks for coming to BeTicketing.com!  If you have any questions, please check our FAQ below for solutions.  If that doesn't do the trick, then please contact us and we'll get back to you within 24 hours (but probably a lot quicker than that).

Q: What if my printer jams, or I lose my tickets? Where is my Purchase Confirmation email?

A: As soon as you purchase tickets, an email receipt containing a link to your tickets is automatically sent to the email address you provided. If you need to reprint, follow this link to print your tickets again. You may reprint your tickets using this link as often as you wish, and there is no charge for doing so. If you have not received your confirmation email, please email Support, and we will resend it to you. Also, if your email client has a spam or junk folder, please be sure to check there for your confirmation email.


Q: I have a charge on my account from beTicketing.com, but I don't remember using your service. Who are you?

A: We provide the ticketing service for classes, music clubs, theaters, and other ticketed events natiowide.   In most cases, the promoter you ordered tickets for will appear on your credit card statement.  However, in some cases, your ticket purchase will simply be charged from BeTicketing.com.


Q: I don't have a credit card. Can I still use your site?

A: We're sorry, but BeTicketing.com currently only supports purchases made with a MasterCard or Visa credit and debit cards.  Other payment solutions will be supported in the future.  If you have one to suggest, please let us know.


Q: Why do I get an error message for "invalid credit card" or "Card Type not accepted" when I try to purchase tickets?

A: There are several reasons why you may be getting an error. First, check again to make sure that all the information was filled in completely with no errors. The name needs to be keyed in EXACTLY as it is on your credit card. Also, the billing address must be the same as the one for your credit card. The credit card number must be entered with NO SPACES OR DASHES. If all this information is correct, then your card may be expired, or you may have insufficient funds for your purchase. If you are still having trouble, try contacting your bank.


Q: What browsers does BeTicketing.com support?

A: BeTicketing.com supports the following browsers:

        Internet Explorer 7, 8

        Firefox 2.0, 3.0

        Safari

        Google Chrome


Q: How do I get my tickets to print one per page?

A: Please check your printer margins. Your margins should be set to .75 on all sides if using Internet Explorer, or 1.1" if using Mozilla FireFox. If your tickets are printing on multiple pages, please try adjusting your margins. Also, if your margins appear to be correct but your tickets do not fill up the entire page, please check your text size in your browser. For Internet Explorer, it should be set to medium, and for FireFox, it should be set to normal. In your browser, click on the "View" menu at the top, look for "Text Size", and the adjust accordingly. Regardless of how your tickets print, as long as the bar codes and/or serial numbers print clearly somewhere, your tickets will be accepted


Q: What kind of printer, paper and ink do I use to print my tickets?

A: The tickets are meant to be printed using any normal inkjet or laser printer, and on normal 8.5" x 11" paper. Also, they do not have to be printed in color - black & white ink is acceptable.


Q: What happens if I make a copy of my ticket?

A: Each ticket contains a unique, two dimensional barcode that is scanned at the venue. The barcode will only be admitted to the venue on the first scan. After a barcode is scanned at the door, it immediately becomes invalid for any subsequent entries. If someone else has copied your ticket and is in your seat, it will have to be resolved by the venue, just as with traditional "hard" tickets.


Q: I don't have a printer. Can I still use your site?

A: Yes. You can still order your tickets on line and forward the purchase confirmation email that you will receive to any computer with a working printer, and print your tickets from there. Also, you may use our Will Call option and proceed to the will call line at the event with your ID and the credit card you used to gain entry.



Q: I can't attend my event.

A: beTicketing.com events are no refund/exchange engagements.  If you used will call and would like someone else to go in your place, please email support with the event details, your name and phone number and the name(s) of the person(s) going in your place.